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Certificate II in Business

Course Name: Certificate II in Business

Provider: Upskilled

Level: Certificate II

Delivery Method: Online

Course Overview

This qualification reflects the role of individuals who perform a range of mainly routine tasks using limited practical skills and fundamental operational knowledge in a defined context, working under direct supervision.

The Certificate II in Business is delivered by expert trainers in one of three delivery methods: online, classroom, or blended.

The online training program is our most popular delivery method and provides access to a fully customised e-learning environment, MyUpskilled. MyUpskilled includes powerpoint resources, reading materials, discussion boards, forums, access to assessments, resources, videos (including access to the Lynda.com video training library) and blogs.  The course is conducted over a 12 month period with one unit of competency expected to be completed each month.

Classroom and Blended delivery formats are also available, but subject to minimum numbers. Please contact our Education managers to find out more about our face-to-face options.

Unit Outline


The following Units of Competency as identified in the National Business Services must be successfully completed to attain the Certificate II in Business.

  • BSBWHS201 - Contribute to health and safety of self and others
  • BSBCMM301 - Process customer complaints
  • BSBITU203 - Communicate electronically
  • BSBWOR203 - Work effectively with others
  • BSBITU201 - Produce simple word processed documents
  • BSBINN201 - Contribute to workplace innovation
  • BSBWOR202 - Organise and complete daily work activities
  • BSBWOR201 - Manage personal stress in the workplace
  • BSBIND201 - Work effectively in a business environment
  • BSBCMM201 - Communicate in the workplace
  • BSBINN301 - Promote innovation in a team environment
  • BSBCUS201 - Deliver a service to customers

Career Outcomes

Job roles and titles vary across different industry sectors. Possible job titles relevant to this qualification include:

  • Customer service adviser
  • Data entry operator
  • General clerk
  • Payroll officer
  • Typist
  • Word processing operator

Further Study

For those wishing to continue their study, the preferred pathway from this qualification is the BSB40215 Certificate IV in Business or a range of other Certificate IV qualifications.

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