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Certificate III in Business Administration

Course Name: Certificate III in Business Administration

Provider: Upskilled

Level: Certificate III

Delivery Method: Online

Course Overview

The Certificate III in Business Administration is relevant for individuals who perform a range of administrative roles across varied work contexts, and who are required to use a degree of discretion and judgement in doing so. They may provide technical advice and support to a team. A popular choice with school leavers, this is a great qualification for entry into vocational education.

The Certificate III in Business Administration is delivered by expert trainers in one of three delivery methods: online, classroom, or blended.

The online training program is our most popular delivery method and provides access to a fully customised e-learning environment, MyUpskilled. MyUpskilled includes powerpoint resources, reading materials, discussion boards, forums, access to assessments, resources, videos (including access to the Lynda.com video training library) and blogs.  The course is conducted over a 12 month period with one unit of competency expected to be completed each month.

Unit Outline


The following Units of Competency as identified in the National Business Services must be successfully completed to attain the Certificate III in Business Administration.

  • BSBITU307 - Develop keyboarding speed and accuracy
  • BSBWHS201 - Contribute to health and safety of self and others
  • BSBITU303 - Design and produce text documents
  • BSBCMM301 - Process customer complaints
  • BSBWOR301 - Organise personal work priorities and development
  • BSBWRT301 - Write simple documents
  • BSBITU306 - Design and produce business documents
  • BSBITU304 - Produce spreadsheets
  • BSBITU309 - Produce desktop published documents
  • BSBINN301 - Promote innovation in a team environment
  • BSBITU302 - Create electronic presentations
  • BSBCUS301 - Deliver and monitor a service to customers
  • BSBADM307 - Organise schedules


Career Outcomes

The qualification is appropriate to any role that has an administrative component as part of its ongoing responsibilities, and has great relevance for a very broad range of industry sectors. The capabilities the certificate targets are particularly pertinent for:

  • Accounts Receivable Clerks
  • Accounts Payable Clerks
  • Data Entry Operators
  • Junior Personal Assistants
  • Receptionists
  • Office Administration Assistants
  • Office Administrators
  • Word Processing Operators


All students will be provided with Smallprint Learner guides (online and/or hardcopy) for each unit of competency.

  • Access to fully customised online learning platform, MyUpskilled
  • Access to the Student Support Services (Helpdesk) where students can receive support and assistance in the use of the LMS as well as any administration enquiries
  • Regular contact with their trainer via email, telephone and/or LMS communication tools
  • Trainer/Student Messaging System
  • Unlimited access to world leading video training provider Lynda.com
  • Access to Upskilled's Student Rewards Program


There are no formal prerequisites for this qualification.

Recognition of Prior Learning (RPL)

RPL is available for each Unit of Competency based on relevant workplace experience, formal training, or other expertise. To apply for RPL, please submit documentation in portfolio form for evaluation by Upskilled assessors.


A student is deemed competent when all relevant evidence is gathered.  Upskilled is receptive to evidence gathered from a variety of sources including our own assessment processes.  Upskilled assessment processes include: 

  • Recognition of Prior Learning/Credit Transfer 
  • Written/Oral Questions
  • Written reports/Portfolio Assessments
  • Projects
  • Scenarios/Case Studies

Regular training and assessment contact will be maintained by Upskilled in conjunction with the participant and their employer (where applicable). Critical dates during the program will be identified for participants to ensure compliance to assessment due dates and attendance at classroom sessions/monthly webinars as required.

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