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Certificate III in Business

Course Name: Certificate III in Business

Provider: Upskilled

Level: Certificate III

Delivery Method: Online

Course Overview

The Certificate III in Business reflects the role of individuals who apply a broad range of competencies in a varied work context using some discretion, judgement and relevant theoretical knowledge. Participants may learn to provide technical advice and support to a team as well, upon completion of the course.

The Certificate III in Business is delivered by expert trainers in one of three delivery methods: online, classroom, or blended.

The online training program is our most popular delivery method and provides access to a fully customised e-learning environment, MyUpskilled. MyUpskilled includes powerpoint resources, reading materials, discussion boards, forums, access to assessments, resources, videos (including access to the Lynda.com video training library) and blogs.  The course is conducted over a 8 month period with one unit of competency expected to be completed each month.

Classroom and Blended delivery formats are also available, but subject to minimum numbers. Please contact our Education managers to find out more about our face-to-face options.


All students will be provided with Smallprint Learner guides (online and/or hardcopy) for each unit of competency.

  • Access to fully customised online learning platform, MyUpskilled
  • Access to the Student Support Services (Help desk) where students can receive support and assistance in the use of the LMS as well as any administration enquiries
  • Regular contact with their trainer via email, telephone and/or LMS communication tools
  • Trainer/Student Messaging System
  • Unlimited access to world leading video training provider Lynda.com
  • Access to Upskilled's Student Rewards Program

Unit Outline

The following Units of Competency as identified in the National Business Services must be successfully completed to attain the Certificate III in Business.

BSBWHS302 - Apply knowledge of WHS legislation in the workplace

BSBPRO301 - Recommend products and services

BSBCMM301 - Process customer complaints

BSBCUS301 - Deliver and monitor a service to customers

BSBFLM303 - Contribute to effective workplace relationships

BSBITU303 - Design and produce text documents

BSBDIV301 - Work effectively with diversity

BSBWOR301 - Organise personal work priorities and development

BSBFLM312 - Contribute to team effectiveness

BSBITU203 - Communicate electronically

BSBWRT301 - Write simple documents

BSBINN301 - Promote innovation in a team environment

Career Outcomes

Job roles and titles vary across different industry sectors. Possible job titles relevant to this qualification include:

  • Customer service adviser
  • Data entry operator
  • General clerk
  • Payroll officer
  • Typist
  • Word processing operator.


Further Study

For those wishing to continue their study, the preferred pathway from this qualification is the BSB40215 Certificate IV in Business or a range of other Certificate IV qualifications.

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