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Certificate IV in New Small Business

Course Name: Certificate IV in New Small Business

Provider: Upskilled

Level: Certificate IV

Delivery Method: Online

Course Overview

The Certificate IV in New Small Business delivers vocational learning around the knowledge and practical skill sets required of small business owners and managers. The key competencies it identifies and enhances are pertinent to any industry sector - sales, trade, manufacturing, services, retail, administration and more.

The Certificate IV in New Small Business is delivered by expert trainers in one of three delivery methods: online, classroom, or blended.

The online training program is our most popular delivery method and provides access to a fully customised e-learning environment, MyUpskilled. MyUpskilled includes powerpoint resources, reading materials, discussion boards, forums, access to assessments, resources, videos (including access to the Lynda.com video training library) and blogs.  The course is conducted over a 12 month period with one unit of competency expected to be completed each month.

Classroom and Blended delivery formats are also available, but subject to minimum numbers.


All students will be provided with Smallprint Learner guides (online and/or hardcopy) for each unit of competency.

  • Access to fully customised online learning platform, MyUpskilled
  • Access to the Student Support Services (Help desk) where students can receive support and assistance in the use of the LMS as well as any administration enquiries
  • Regular contact with their trainer via email, telephone and/or LMS communication tools
  • Trainer/Student Messaging System
  • Unlimited access to world leading video training provider Lynda.com
  • Access to Upskilled's Student Rewards Program

Recognition of Prior Learning (RPL)

RPL is available for each unit of competency based on relevant workplace experience, formal training, or other expertise. To apply for RPL, please submit documentation in portfolio form for evaluation by Upskilled assessors.


A student is deemed competent when all relevant evidence is gathered.  Upskilled is receptive to evidence gathered from a variety of sources including our own assessment processes.  Upskilled assessment processes include: 

  • Recognition of Prior Learning/Credit Transfer 
  • Written/Oral Questions
  • Written reports/Portfolio Assessments
  • Projects
  • Scenarios/Case Studies

Regular training and assessment contact will be maintained by Upskilled in conjunction with the participant and their employer (where applicable). Critical dates during the program will be identified for participants to ensure compliance to assessment due dates and attendance at classroom sessions/monthly webinars as required.

Unit Outline


The following Units of Competency as identified in the National Business Services Training Package must be successfully completed to attain the Certificate IV in New Small Business.

BSBSMB401 - Establish Legal and Risk Management Requirements of Small Business


BSBSMB402 - Plan Small Business Finances

BSBSMB403 - Market the Small Business

BSBSMB404 - Undertake Small Business Planning 

BSBWOR404 - Develop work priorities

BSBCUS401 - Coordinate Implementation of Customer Service Strategies

BSBCUS402 - Address customer needs

BSBWHS401 - Implement and monitor WHS policies, procedures and programs to meet legislative requirements

BSBLDR403 - Lead team effectiveness

BSBMGT401 - Show leadership in the workplace

Career Outcomes

The certificate is principally designed for participants with existing vocational experience of a particular industry, and for those who either hold or aspire to a management position in small business. It is also useful for:

  • Senior employees
  • Primary producers
  • Trade professionals
  • Self-employed persons
  • Individuals looking to develop entrepreneurial skills

Further Study

Preferred pathways from this qualification include the Diploma of Business (BSB50215) and Diploma of Business Administration (BSB50415).

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